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Books

Anthonissen, P (ed) (2008) Crisis Communication: practical PR strategies for reputation management and company survival Kogan Page Amazon UK

Bland, M (1998) Communicating out of a Crisis, Palgrave Macmillan Amazon UK

Chase, WH (1984) Issue Management: Origins of the Future, Issue Action Publishers Amazon UK

Coombs, WT (2nd ed 2007) Ongoing Crisis Communication: Planning, Managing and Responding, Sage Amazon UK

Fearn-Banks, K (3rd ed 2007) Crisis Communications: A Casebook Approach, Lawrence Erlbaum Associates Amazon UK

Gowing, N (2009) 'Skyful of Lies' and Black Swans: The new tyranny of shifting information power in crises, Reuters Institute for the Study of Journalism, free pdf

Granger Morgan, M et al (2002) Risk Communication: A Mental Models Approach, Cambridge University Press Amazon UK

Heath, R and Palenchar, M (2nd ed 2008) Strategic Issues Management: Organizations and Public Policy Challenges, Sage Amazon UK

Larkin, J (2002) Strategic Reputation Risk Management, Palgrave Macmillan Amazon UK

McCusker, G (2006) Talespin: public relations disasters - inside stories & lessons learnt, Kogan Page Amazon UK

Power, M (2004) The Risk Management of Everything, Demos Free download - pdf format

Regester, M and Larkin, J (3rd ed 2005) Risk Issues and Crisis Management, Kogan Page Amazon UK

Tulloch, J and Lupton, D (2003) Risk and Everyday Life, Sage Amazon UK

Chapters

Gillions, P (2006) Issues management in Tench and Yeomans (eds): Exploring Public Relations, FT Prentice Hall

Heath, R (2006) A rhetorical theory approach to issues management in Botan and Hazleton (eds) Public Relations Theory II Amazon UK

Langford, M (2006) Crisis public relations management in Tench and Yeomans (eds): Exploring Public Relations, FT Prentice Hall

Articles

Kumar, N and Tavassoli, N (16 August 2006) Dell can turn product failure into an opportunity, Financial Times article on FT.com

Internal Links

Reputation management

External Links

Center for Risk Communication

Centre for Risk Management: Resources

UK Department for Business, Innovation and Skills: Crisis Management; Business Continuity Management

Gerald Baron: Crisis blogger

Jonathan Bernstein: Bernstein Crisis Management blog

Crisis Communications wiki